Terms and Conditions - House Clearance Welwyn
Introduction
Welcome to House Clearance Welwyn. These Terms and Conditions govern your use of our services. By engaging with us, you agree to comply with and be bound by the following terms.
Scope of Services
House Clearance Welwyn offers comprehensive clearance services, including the removal of unwanted items, furniture, and debris from residential properties. Our services are tailored to meet individual needs, ensuring efficient and respectful handling of all possessions.
Service Availability
- Available 7 days a week
- Flexible scheduling options
- Emergency clearance services upon request
Customer Obligations
Customers are required to provide accurate information about the clearance job, including the size of the property, the volume of items to be removed, and any specific instructions.
Access to Property
Customers must ensure that our team has safe and unobstructed access to the property. This includes providing necessary keys or access codes in a timely manner.
Payment Terms
Payments for services rendered are due upon completion of the clearance. We accept various payment methods, including cash, debit/credit cards, and bank transfers.
Pricing Structure
- Flat rate for standard clearances
- Hourly rates for specialized or extensive jobs
- Additional charges for hazardous materials removal
Cancellation Policy
Customers may cancel their booking up to 24 hours in advance without incurring any fees. Cancellations made within 24 hours of the scheduled service may be subject to a cancellation fee.
Rescheduling
We strive to accommodate rescheduling requests. Please contact our customer service at least 24 hours before the scheduled appointment to reschedule.
Liability and Insurance
House Clearance Welwyn is fully insured to cover any accidental damage that may occur during the clearance process. However, we are not liable for pre-existing damages or items that are not disclosed prior to the commencement of services.
Damage Claims
In the unlikely event of damage, customers must report the issue within 48 hours of service completion. We will investigate and address all valid claims promptly.
Privacy Policy
We are committed to protecting your privacy. All personal information collected during the booking and service process is handled in accordance with our Privacy Policy, ensuring that your data is secure and not shared with third parties without your consent.
Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in this region.
Amendments to Terms and Conditions
House Clearance Welwyn reserves the right to amend these Terms and Conditions at any time. Customers will be notified of significant changes, and continued use of our services constitutes acceptance of the updated terms.
Force Majeure
We are not liable for any failure to perform our obligations due to circumstances beyond our control, including natural disasters, wars, or other unforeseen events.
Termination
Either party may terminate the service agreement with appropriate notice as outlined in these Terms and Conditions. Upon termination, any outstanding payments for services rendered up to the termination date are due immediately.
Intellectual Property
All content provided by House Clearance Welwyn, including logos, trademarks, and written material, is the intellectual property of the company and is protected by applicable laws.
Feedback and Complaints
We value your feedback and strive to continuously improve our services. Any complaints should be directed to our customer service team promptly to ensure a swift resolution.
Severability
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
Entire Agreement
These Terms and Conditions constitute the entire agreement between you and House Clearance Welwyn regarding the use of our services, superseding any prior agreements or understandings.